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Privacy Policy


Welcome to SHiNE’s e-store run by SHiNE Pharmacy Sdn. Bhd.! At SHiNE, we are committed to protect your privacy and personal data as we understand the significance of which that you have chosen to confide to us. With your trust, we pledge to comply with all the existing data protection/privacy laws which are applicable to us. Please read this Privacy Policy carefully to understand our policy regarding the collection, use and disclosure of personal information. We advise you to review our Privacy Policy on a regular basis as it may be amended occasionally.

This privacy policy applies to (“SHiNE e-Store”) and the personal data collected about you by SHiNE (“us”, “we” or “our”). By accessing SHiNE e-Store, you are agreeing to the terms and conditions of this privacy policy. Please do not use SHiNE e-Store if you disagree with any term(s) of this policy.


Types of personal data we collect from you:

“Personal data” refers to data about an individual who can be recognised from that date, or from other information or that data to which an organization had or is likely to gain access to. 

In order to serve you better and for you to enjoy our services, we will collect some or all your personally identifiable information (“Personal Data”) as listed below but not limited to:

i. Name

ii. Gender

iii. Birthday

iv. Telephone number 

v. Home address & Postal Code 

vi. Email address 

vii. Credit card information

viii. Bank account number

ix. Interests and personal preferences

x. Transaction data, as in payment details and other products and services you have purchased from us

xi. Profile data, as in your username and password, purchases or orders made, feedback and survey responses

xii. Marketing and communications data, such as your preferences in receiving marketing from us and your communication preferences.


Occasionally, we may require you to provide other personally identifiable information upon mutual agreement and your consent.  Specific purposes for which your Personal Data may be used are set out in section 3 below. 


Use and disclosure of your personal data:

By accessing SHiNE e-Store, you agree that all the Personal Data provided by you to us may be used and retained by us for the purposes stated below and for other purposes upon mutual agreement and/or required by law at times but are not limited to the following:

i. To facilitate your use of our services or access to SHiNE e-Store, which includes responding to your queries, feedback, claims or disputes; 

ii. To process your orders through SHiNE e-Store;

iii. To deliver your purchases through SHiNE e-Store. We may pass your information to a third party (e.g. courier service) in order to deliver the products to you;

iv. To update you about the delivery status of the products;

v. To administer your account (if any)  with us;

vi. To verify and process financial transactions regarding your online payments;

vii. To process any feedback and comments from you;

viii. To send you marketing or promotional materials about our products, events and services from time to time


Security of your personal data:

Any personal data you provide to us will be kept confidential and is secured on our website with restricted access by authorized personnel only. We maintain appropriate administrative, technical and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.


Any questions, suggestions or feedback? Please contact us at:

Email: [email protected]

Phone: 082-461553

Address: Sublot 13, Ground Floor, Song Plaza, Jalan Tun Jugah/Jalan Song, 93350 Kuching, Sarawak, Malaysia


By using SHiNE e-Store and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statement or other contents on websites outside the SHiNE Pharmacy domain name.

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